Privacy Policy 2025

Privacy Policy – TrustMart 

At TrustMart, we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and protect your information.
This policy also includes our return rule for full transparency.

1. Information We Collect

a) Personal Information

• Full Name
  
• Phone Number / WhatsApp
  
• Email Address
  
• Shipping & Billing Address
  

b) Order Details

• Products ordered
  
• Delivery and payment information
  
• Return/exchange data (if applicable)
  

c) Technical Data

• IP address
  
• Browser/device data
  
• Cookies
  
• Page visit history
  

2. How We Use Your Data

Your data is used for:

• Order processing
  
• Delivery through Steadfast Courier
  
• Call/SMS/WhatsApp confirmation
  
• Customer support
  
• Sending order updates
  
• Improving website performance
  

We never sell or rent your information to third parties.

3. Data Sharing

We share your information only with trusted partners:

✔ Courier Partner

Steadfast Courier – for delivery and return verification.

✔ Payment Gateway (if online payment)

SSLCommerz, bKash, Nagad, etc.

✔ Analytics Tools

Google Analytics, Facebook Pixel.

No data is shared with outside advertisers or unknown agencies.

4. Cookies & Tracking

We use cookies to:

• Keep items in your cart
  
• Improve website loading
  
• Personalize product suggestions
  
• Track performance data
  

You may disable cookies anytime.

5. Data Protection

We secure your data using:

• SSL/HTTPS
  
• Secured hosting (Hostinger)
  
• Admin-level protection
  
• Verified plugins/themes
  
• Regular security updates & scans
  

Only authorized staff can access customer information.

6. Your Privacy Rights

You may:

• Request your stored data
  
• Correct your information
  
• Request deletion
  
• Unsubscribe from marketing messages
  

Contact us anytime:
📞 01568355607
📧 contact@bdhoodie.shop

7. Return & Exchange Policy (Part of Privacy Policy)

To protect both customer and business transparency, our return rules are:

✔ Return is ONLY allowed at the time of delivery.

Customers must check the product in front of the delivery man.

You may return the product on the spot if:

• Wrong product delivered
  
• Damaged product
  
• Size, color, or design mismatch
  
• Product not as described
  

❌ No return is accepted after the delivery man leaves.

Once delivery is completed, the order is considered final.

Exchange Policy

Exchange is allowed only if the return is made during delivery time and verified by the courier.

Refund Policy

Refund is issued only when:

• You return the product to the delivery man
  
• The return is verified by Steadfast Courier
  

Refund Method:

• COD: Refund via bKash/Nagad (3–5 days)
  
• Online payment: Refunded to original method
  

8. External Links

Our website may link to:

• Facebook (TrustMartBD.shop)
  
• YouTube (@TrustMartBangladesh)
  
• TikTok (@bdhoodie.shop)
  

We are not responsible for other sites’ privacy policies.

9. Policy Updates

We may update this policy to reflect new business rules or legal requirements.
Changes will appear with an updated date.

10. Contact Information

TrustMart
📍 New Market, Dhaka 1205, Bangladesh
📞 Call/WhatsApp: 01568355607
📧 Email: contact@bdhoodie.shop
🌐 Website: bdhoodie.shop